DEFG and Enovation Partners Customer Surveys Point to Significant Impacts of Residential Solar on Utility Customer Service Strategy and Operations.
Presented before the Subcommittee of Consumer Affairs at the National Association of Regulatory Utility Commissioners (NARUC) Annual Convention
Our research challenges the conventional wisdom that solar poses a grave threat to utilities’ relationship with their customers. We found just opposite.
– Dan Gabaldon, Enovation Partners
Here Comes the Sun: Growing Impacts of Residential Solar on Utility Customer Service
Article in Public Utilities Fortnightly, published July 2016